1. How Do the CE Webinars Work?
- You will need a computer or mobile device, with speakers or headphones, and an internet connection, to access the webinar. Your order e-mail includes your webinar links. We will send you a reminder e-mail with your link as well one business day before class. Once you log in to the webinar, you will hear the instructor and see the class slide presentation. You will need to remain online with the webinar for the duration of the class. You must answer class roll calls to receive credit for the course. At the conclusion of your course, we will file your credits with your state and provide you with a certificate of completion. Details will be reviewed at the beginning of each class.
2. When will my credits be filed?
- We report all class credits for completed classes by the next business day following the course. If you need special assistance to file your completed classes sooner, e-mail us at customerservice@lewistraining.online
3. Are your classes state-approved?
- Yes. All classes are approved for CE credit by the IDOI.
4. How long have you been in business?
- Since October 2003. We began conducting CE classes in 2005.
5. Does your Ethics webinar course satisfy the Ethics requirement in my state?
- Yes. Our two Ethics courses count toward the Ethics CE requirement in Indiana.
6. What happens if my computer breaks down or I lose my Internet connection during the class?
- Generally, you are required to remain connected to the webinar for the duration of the CE class. If you have a reliable computer and good Internet service, you shouldn’t have any problems. If you become disconnected from the webinar, you can log back on using the same sign in the information we provided to you prior to the webinar. Our webinars also are accessible from smartphones and other devices, including I-Pads, I-Phones, and Android phones. Ideally, you should have a backup plan in place so there is another computer or Internet service available for you. If you become disconnected from the webinar and do not answer roll calls, you will not get credit for the class. In this case, we would allow you to take another webinar course at your convenience to make up for the missed class.
7. Am I able to participate in the class?
- Yes. In all courses, you will be able to utilize the “CHAT” function during the webinar to ask a question or to make a comment. Primarily, you need to focus on listening to the instructor’s presentation and watching the class slide presentation. Communication with the class and instructor will be reviewed prior to each course. You also may type messages to the instructor and organizer at any time during class.
8. Is it possible for me to just leave my computer on and get CE credit even if I don’t participate in the course?
- NO. To receive CE credit, we expect our students to participate in the course. Although you are not required to participate in discussions, you must be engaged in the course for the duration. You must answer all roll calls. We take great pride in our courses being educational and fun. We want you to learn something in addition to earning your CE credits! Listening over the phone in Audio Mode only is NOT COMPLIANT as we cannot detect your presence on the webinar or validate your attendance. You may listen to the audio over the phone; but also must remain connected through a computer or device for attendance and compliance purposes.
9. Am I required to take an exam or have a witness to complete the course?
- NO. Because webinar courses are live, interactive courses with professional instructors, no exams are required.
10. How do I know how many hours of CE I still need?
- Indiana provides an online service to allow you to access your insurance license and CE information. Check sircon.com web site for details. We are also able to assist you in looking up your CE transcripts. Email us at customerservice@lewistraining.com and we will be happy to assist.
11. How late can I sign up for a class?
- You can enroll any time before a class begins. As long as we receive your payment and are able to provide you with your webinar access instructions before the class begins, you will be able to register.
12. What is your refund policy?
- We will refund your purchase price for any class you don’t attend. No refunds are provided for classes already completed. We will never expect you to pay for something you do not use. Course materials or shipping costs are not refundable.
13. If I have a conflict can I reschedule a course?
- YES. You can change your schedule at by contacting us by emailing us at customerservice@lewistraining.online.
14. Can I take the same course twice?
- NO. You cannot take the same course twice for CE credit during the same license renewal period. Indiana restrict producers from taking the same courses in successive renewal periods. Check Indiana CE requirements before doing this.
15. Who teaches your courses?
- All of our instructors are veteran insurance professionals who have been approved as CE instructors in those states that require approval. Our instructors generally have insurance sales management and/or insurance training backgrounds.
16. Why is your program different than other online CE programs?
- The difference is we offer live class programs with professional instructors. Webinar CE allows you to learn from an insurance professional in an online classroom setting with no required exam. Most online CE programs are packaged information that require you to read or watch information, then complete a monitored exam. Our webinars are educational, simple and fun – and require NO EXAMS!
17. If I only have a single-line license, do I have to take only courses related to mylicense authority?
- Indiana allow producers to take “ANY APPROVED CE COURSE” for CE credit, regardless of your license type. Please review state requirements carefully before ordering.
18. Do you take breaks during your webinar classes?
- YES. A 10-minute break is provided each hour during each course. Classes offering five or more CE hours or longer include a one-hour lunch break. Your instructor will review this with you prior to your class.
19. Do I need to give you my insurance license number?
- YES. We will ask for this during your webinar class. Some states require additional forms to be completed for webinar courses. We will inform you in those cases.
20. How do I know if the webinar is working and if I am connected?
- If you can see the instructor’s slides and hear his or her voice, you are good to go.
21. What do I do if I need help?
- Email us at customerservice@lewistraining.online.